RETURNS POLICY

RETURN POLICY - ENGLISH (FRENCH BELOW)

HOW DO I HAVE TO SUBMIT TO CLAIM FOR A RETURN / EXCHANGE?

Any claims for misprinted / damaged / defective items must be submitted to 4 weeks after the product has been received. For packages in transit, all claims must be submitted no later than 4. Claims are considered to be at our expense.

Any claims for misprinted / damaged / defective items must be submitted to 4 after the product is received. For packages in transit, all claims must be submitted no later than 4.

REASONS FOR RETURNS

• Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be responsible for reshipment costs as soon as possible.

• Unclaimed - Shipments that are unclaimed to the cost of a reshipment.

• Returned by Customer - It is best to contact us before returning any products. We do not refund orders for buyer's wagon, financial problems, other psychological troubles. Every order is personalized and created on demand. Size exchanges are to be discussed and remain to our discretion. A new order, at your expense, would need to be placed for an updated size.

Notification for EU consumers: According to Article 16 (c) of the 2011 / 83 / EU Directive of the European Parliament and the Council of 25 October 2011 on consumer rights, the right of withdrawal to the consumer's specifications or

Be aware that we may require a photo to be submitted to your problem. It is always best to include photos with your initial problem report to avoid delays.

WHAT IF THE ORDER IS LOST IN THE MAIL?

For packages in transit, all claims must be submitted no later than 4. No worries! We'll cover the costs of reprinting and shipping a replacement order for you.

We may ask for your help before doing so, as we confirmed that the shipping address was correct. It would also be a good check that you got in touch with your local post office to try locating the lost order.

Keep in mind that you have not received it, we will not take responsibility and reship that order. In that case, any replacements would have to be at your expense.

WHAT IF YOUR ADDRESS WAS WRONG?

If your address was wrong, then you are held responsible. Usually, the package is sent back to the return address, then we will contact you for an updated address.

If the package was not returned to sender, then you would have to process the original.

MY ORDER SHOWS IT IS BEING RETURNED TO SENDER, WHAT NOW?

There are a few reasons for an order of the day. Other instances include the package being unclaimed, blocked at customs or refused by customer. You will receive a notice of payment to our facility. We advise you to contact us if you wish to have an updated address if you wish to have the product reshipped. New shipping charges will have been unclaimed at customs, returned, or had an incorrect address originally provided.

WHAT HAPPENS IF A PACKAGE IS NOT DELIVERED TO YOU, BUT THE TRACKING STATES THAT IT DID?

We will cover a variety of courier errors such as those lost or damaged in transit.

In the rare cases that have been marked as delivered by the courier, but you have not yet received it, we would not cover the cost of reshipping the order. Again, this only applies if the tracking details are made to your address.

In most instances, it was found that the delivery was made, but the package was left in an unexpected location at your address. You should reach out to the courier and inquire if any further details are left by the person - eg "left under table on back porch."

If you are unable to locate the package, you will need to reshipped it. We are not able to assist with shipping claims.

WHAT IF THE PRODUCT IS DAMAGED IN THE MAIL?

If something arrives damaged, send a photo of the damaged goods to contact@thibaultabraham.com, then after approval we'll gladly send you a replacement at no cost to you.

HOW ARE RETURNS HANDLED REGARDING QUALITY CONCERNS OR CHANGE OF MIND?

Any returns or problems that occur because of an error on our part will be handled at our expense.

If you would like to exchange it, it would be a great deal to order it.

If the item is returned to our facility, someone from our team will contact you regarding the return. We will ship back to you however, you will be responsible for shipping a second time. Unclaimed returns get donated to charity after 4 weeks.

WHERE RETURNS HAVE TO BE SENT?

For any claims please reach out to contact@thibaultabraham.com in order to process your request.

Packages are delivered to our Charlotte facility.

Meanwhile, the packages are out of Europe.

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RETURNS POLICY - ENGLISH (ENGLISH ABOVE)

HOW LONG DO I HAVE TO SUBMIT A RETURN / EXCHANGE REQUEST?

Any claim regarding mis-printed, damaged or defective items must be submitted within 4 weeks after receipt of the product. For parcels lost in transit, all requests must be submitted no later than 4 weeks after the estimated delivery date. Claims considered as an error on our part are covered at our expense.

REASONS FOR RETURNS

• Wrong address - If you indicate an address deemed insufficient by the courier service, the shipment will be returned to our facilities. You will be responsible for the return postage once we have confirmed an updated shipping address with you.

• Unclaimed - Unclaimed shipments are returned to our facilities and you will be responsible for the cost of re-shipping.

• Returned by the customer - It is better to contact us before returning a product. We do not refund orders for reasons of remorse, change of opinion, financial problems, other psychological reasons. Namely that each product is personalized and made to order only. Size exchanges must be discussed and remain at our discretion. A new order, at your expense, will need to be placed for an updated size if we choose to accept the size exchange.

Notification to Consumers of the European Union: In accordance with Article 16 (c) of 2011 Directive 83 / 25 / EU of the European Parliament and of the Council of October 2011 on the Rights of the Consumer, the right of Withdrawal can not be provided for deliveries of goods made to consumer specifications or clearly personalized, so we reserve the right to refuse returns.

Please note that we may require a photo with your claim to begin a reshipment. It is always best to include photos in your initial claim to avoid delays.

AND IF THE ORDER IS LOST IN THE MAIL?

For packages lost in transit, all requests must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We will cover the costs of reprinting and shipping a replacement order for you.

We may be able to ask you for help before doing so, for example you will need to confirm that the shipping address was correct. It would also be good to check that you have contacted your local post office to try to locate the lost order.

Remember that if the tracking information indicates that an order has been delivered but you believe you have not received it, we will not take any responsibility or return the order. In this case, any replacement should be at your expense.

AND IF YOUR ADDRESS WAS FALSE?

If your address was false, you are held responsible. Usually, the package is returned to the return address, then we will contact you for an updated address.

If the package has not been returned to the sender, then you will need to process a new order to replace the original.

MY ORDER INDICATES THAT IT IS RETURNED TO THE SENDER, AND NOW?

There are several reasons why an order can be returned to the sender, but most often this is due to an incorrect or undeliverable address. Other cases imply that the package was unclaimed at the post office, blocked at customs or refused by the customer upon delivery. You will receive a notice once the order is back in our premises. We advise you to contact us to know how to proceed and to send us an updated address if you want the product to be forwarded. New shipping charges will apply to unclaimed, returned orders or the original address that was originally incorrectly provided.

WHAT HAPPENS IF A PACKAGE IS NOT DELIVERED, BUT FOLLOW-UP INDICATES IT?

We will cover various delivery errors, such as lost or damaged packages during shipment, postage errors due to shipment, or misdirected packages when tracking does not provide accuracy or cause.

In the rare cases where a package is marked as being delivered by the delivery service, but you declare not to have received it, we will not support the costs of reshipment of the order. Again, this only applies if the tracking details indicate that a delivery has been made to your address.

In most cases, it is found that the delivery was made, but the package was left in an unexpected place at your address. You must contact the delivery service and ask if the driver has provided additional details - eg. "left under the table on the back porch."

If you are unable to locate the package, you will have to re-order manually to have it reship. We are unable to assist in the filing of claims with carriers.

WHAT HAPPENS IF THE PRODUCT IS DAMAGED BY THE POST?

If something happens damaged, send a photo of the damaged goods to contact@thibaultabraham.com. After approval, we will gladly send you a replacement part free of charge.

HOW ARE RETURNS PROCESSED CONCERNING QUALITY ISSUES OR CHANGES IN NOTICES?

Any return or problem resulting from an error on our part will be treated at our expense.

If you wish to exchange or return a product without any fault or due to an incorrect order, it will be processed at your expense by placing a new order.

If the item is returned to our facilities, a member of our team will contact you regarding the reshipment. However, you will be responsible for shipping costs a second time. Unclaimed returns are donated to a charity after 4 weeks.